Growing businesses rarely need a larger internal IT department. They need an IT partner who notices when a backup stops, challenges risky account settings, helps users quickly and can be on site when a problem cannot be solved remotely.
What we take responsibility for
Merr IT looks after the working environment rather than a collection of unrelated tickets. That means knowing which systems matter, who depends on them and what needs to happen before a fault becomes an interruption.
- Day-to-day support for users, devices and Microsoft 365
- 24/7 automated monitoring of agreed systems and alerts
- Patch management, security controls and backup checks
- New starters, leavers, permissions and licence administration
- Hardware specification, installation and replacement planning
- On-site work across our focused local service area
24/7 monitoring, backed by clearly defined support hours
Automated monitoring operates around the clock. Our staffed support hours are 08:30–17:30, Monday to Friday, with emergency and out-of-hours support available by prior arrangement. This gives you continuous oversight and clear expectations when people need help.
Long-term relationships, not transactional support
Merr IT supports around 50 active customers and has served more than 100. Most relationships are long-standing, so when you call, we already understand your people, systems and priorities, not just the latest ticket.
Built for technically dependent businesses
Our managed service is designed for established organisations with around 10–75 users within an hour of Chippenham. It is particularly well suited to architecture and 3D practices, hospitality businesses, manufacturers and veterinary practices, where specialist applications, multiple systems or physical sites demand more than generic remote-only support.