Merr IT
Hello world!
Explore the connected services, specialist knowledge and practical support Merr IT brings together for established businesses.
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What should an IT support SLA actually include?
A practical guide to IT support SLAs, including response and resolution targets, priority definitions, support hours, exclusions, reporting and exit arrangements.
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How to switch IT support provider without disruption
A practical, low-risk plan for changing IT support company while protecting access, continuity and your team.
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What should managed IT support cost?
A clear guide to UK managed IT support pricing, what changes the monthly fee and how to compare quotations fairly.
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Cyber Essentials preparation checklist
A practical checklist to help your organisation define scope, find gaps and prepare for Cyber Essentials certification.
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Microsoft 365 security checklist for SMEs
A prioritised checklist for protecting Microsoft 365 identities, email, devices, data and recovery.